Get Started

Refund Policy

1. General Policy

  • All fees paid to Zverox are for consulting, assistance, and service facilitation only.
  • Government filing fees, merchant application fees, and bank charges are non-refundable, as they are paid directly to third-party entities.
  • Refunds are not guaranteed once work on a client’s request has been initiated.

2. Eligibility for Refund

Refunds may only be considered under the following conditions:

1. Duplicate Payment

  • If a client is mistakenly charged twice for the same service, the duplicate charge will be refunded.

2. Service Not Initiated

  • If the client cancels a service request before any documentation, consultation, or processing work begins, a partial refund (excluding administrative charges) may be issued.

3. Non-Delivery Due to Our Fault

  • If the client cancels a service request before any documentation, consultation, or processing work begins, a partial refund (excluding administrative charges) may be issued.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:
  • Government or third-party rejections (IRS, state authorities, banks, or merchant providers).
  • Client providing false, incomplete, or misleading information that results in rejection or delay.
  • Delays caused by third-party entities, force majeure events, or compliance reviews.
  • Digital services (website development, CRM setup, technical support hours) once work has commenced.

4. Refund Request Procedure

  • Clients must provide accurate and truthful information for all applications and service requests.
  • Any fraudulent, misleading, or non-compliant use of our services may result in immediate termination of assistance and possible legal consequences.

7. Limitation of Liability

  • All refund requests must be submitted in writing to 📧 support@zveroxventures.com.
  • Refund requests must include:
  • Full name and service purchased
  • Date of payment and proof of transaction
  • Reason for refund request
  • Refunds will be reviewed within 7–10 business days and processed if eligible.

5. Refund Processing

  • Approved refunds will be issued via the same payment method used during purchase.
  • Refund processing times depend on the client’s bank, payment gateway, or financial institution.
  • We are not responsible for delays caused by external financial institutions.

6. Dispute Resolution

  • In the event of a payment dispute or chargeback, Zverox Ventures reserves the right to provide supporting documentation to the payment processor.
  • Clients are encouraged to contact us directly before initiating a dispute to allow for a fair resolution.

7. Compliance with Applicable Laws

This Refund Policy is drafted in accordance with:
  • U.S. Federal Trade Commission (FTC) guidelines on refunds and cancellations.
  • Consumer protection laws applicable to digital services and consulting.
  • Merchant account provider rules regarding non-refundable consulting and compliance services.

8. Changes to Refund Policy

Zverox Ventures reserves the right to update this Refund Policy at any time to remain compliant with laws and industry standards.

9. Contact

For any queries, you may reach us at:
📧 Email: support@zverox.com
🌐 Website: www.zverox.com