Refund and Return Policy
Effective Date: 10 April 2025
At Zverox, we strive to ensure customer satisfaction. Below are the terms for refunds and returns for our services and products.
1. Eligibility for Refunds
We offer a 7-day refund policy on certain services if you are unsatisfied with your purchase. To be eligible for a refund:
You must request the refund within 7 days of your purchase.
The service or product must not have been used in a way that violates our Terms & Conditions.
Custom services and products are non-refundable once the work has commenced.
2. How to Request a Refund
To request a refund, please contact us at [Insert Contact Email] with your order details. Include:
Your order number
The reason for your request
A copy of your receipt (required for all refund claims)
Any additional supporting documentation, if applicable
3. Refund Process
Once your request is received, our team will review it and confirm eligibility. If approved:
The refund will be processed to the original payment method.
Refunds may take 5-7 business days to appear, depending on your payment provider.
4. Non-refundable Items
The following items and services are non-refundable:
Customized products or services that have been delivered and used.
Digital products or services that have been accessed or downloaded.
Any service or product purchased after the 7-day refund period.
5. Returns
If you have purchased physical products from Zverox:
Returns are accepted within 14 days of receiving the item.
The product must be unused, in original packaging, and in resellable condition.
Return shipping costs are the responsibility of the customer.
6. Changes to Refund and Return Policy
We may update or change this Refund and Return Policy at any time without prior notice. Any updates will be posted on this page.
By purchasing from Zverox, you acknowledge and accept this Refund and Return Policy.